Help Box

About us

New hindustan opticals is leading eyeglass, spectacles and goggles solution at a single place.
We provide a variety range of Branded lenses like Crizal, Essilor, Zeiss, Varilux, Nova
We provide a variety range of Branded Contact lenses Alcon , Bausch and lomb
We provide a variety range of Branded Eyewear Tommy Hilfiger , Carrera , Vogue , RayBan
Shop online for sunglasses,eyeglass , contact lens .
Since our beginning in the year 2002

, we have been trying to provide our society with quality products according to their need and in the process we have got enormous support from our team. Our solitary object is to provide an ideal balance between customer need, quality and trend. We have in store for you a wide-ranging arrangement of products, which includes designer frames, branded sunglasses and contact lenses.

Our Vision: We are into the business of eye care, where customers are our assets and employees are our strengths. To attain a global leadership position, we need to preserve our assets and keep enhancing our strengths by constantly providing them a platform to advance their experiences and enhance their leadership capabilities. We do not compromise on our core ethics and therefore we are able to give excellent value to our customers, employees and all stakeholders.

TAKE A TOUR TO OUR STORES:

STORES

LOCATION

CONTACT NO.

Hindustan Opticals	Shop No.08 Chunkumari Stedeam Waidhan Singrauli (M.P)	+91 7987829410
Hindustan Opticals	Main Road Tali Infront of Syndicate Bank Near Satya Hotel Waidhan Singrauli (M.P)	+91 7693867436
New Hindustan Opticals	Main Road Tali Honda agency Waidhan Singrauli (M.P)	+91 8602073160
Hindustan Opticals	Gaytri Mandir Road Near Masjid Market Singrauli (M.P)	+91 9977408100
Hindustan Opticals	Pucca Bazar , Near-Musafir Khana , Asansol-713301 (W.B)	+91 9563956339

Contact us
Contact Us : Customer care No. + 91 9563956339
FAQ
1. FREQUENTLY ASKED QUESTIONS
  1) How to Process an Order with New Hindustan Opticals
  
  *Step 1 - Create an account with www.newhindustanoptical.in by filling in the necessary details as mentioned.
  *Step 2 - Search for the category you are looking for in the search bar.
  *Step 3 - Select the best match and buy the frame with lens or buy only frame.
  *Step 4 - Proceeding for buying with lens offers category of lenses according to the need selecting on the main category opens path to sub categories with additional coatings
  Buy with lens > Single vision > Fill the eye prescription details on the right hand side > Select Continue > Choose the prescription lens option > Read the specifications of lens > Add to cart > Place order > Choose the payment method.
  *Step 5 - A notification will be send to your email after the order gets approved.
  2) Why do you need my phone number?
  
  One of our opticians will personally call you if they notice a problem with your order, such as an expired or incorrectly entered prescription, to see how you would like to handle the issue.
  
  3) Where is my order receipt?
  
  You should have received a copy of your order receipt at the email address used to place your order. However, while shipping your order will be provided with necessary receipt an invoice and a label of your order.
  
  4) Do you sell frames without lenses?
  Yes, you can purchase frames only without lenses.
  
  5) How do I know what size frame I need?
  You may be able to find your size numbers printed on the inside of your current eyeglass or sunglasses frames, refer to size description chart available in description of every product or call our expert opticians at 9977408100 if you need additional help .
  
  6) How do I know which frames will look best on me?
  Refer to our buying > Choose frame according to your face shape .
  
  7) How do I know which lens material to choose?
  
  > Plastic lenses are recommended for light prescriptions.
  > Polycarbonate lenses are strong, tough materials, rimless and semi-rimless frames also work best with polycarbonate lenses.
  > 1.67 Hi-Index lenses are 45% thinner than plastic lenses and help reduce the distortion of your eyes that people see when they look at you through your glasses.
  
  8) How do I return or exchange an item?
  
  Please review our page www.newhindustanoptical.in
  
  9) How long will it take to receive my order?
  Non-prescription eye wear as well as contact lenses usually takes 4-7 business days (for inter state customers). Prescription eye wear orders typically take 11-14 business days to receive (for inter state customers), due in part to our rigorous quality control process.
  
  10)Do you offer free shipping?
  Yes, we offer free shipping. Free shipping applies on orders within state (m.p state ).
  11) What is the proper way to clean and care for my eye wear?
  > Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
  > Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.
  > Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses.
  > Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
  > When not using your glasses, keep them in a case to avoid scratches.
  > Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
  12) How do I adjust my glasses so that they fit better?
  Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eye wear retailers will adjust your glasses free of charge, as courtesy.
  
  13) Whom should I contact if I have questions?
  
  If you have questions or concerns about your order or the products on the www.newhindustanoptical.in website, please call on 9563956339/8602073160
2. Cancellation,Refund and Shipping Policies
HOME/FAQS
Mobile App
Cancellation Policy

Cancellation Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth full and partial cancellation policy set for our customers as below:

Full Order Cancellation

Sunglasses

·         a) Customers can cancel their order by logging into their account or can call www.newhindustanoptical.in customer care at 09563956339 or send an email to newindustanopticals0@gmail.com to request for cancellation.

·         b) Cancellation would be allowed only till the time the products have not been dispatched from new hindustan opticals warehouse. Post-dispatch, no cancellation is allowed.

Eyeglasses

·         a) Customers can cancel their order by logging into their account or can call www.newhindustanoptical.in customer care at 09563956339 or send an email to  newindustanopticals0@gmail.com to request for cancellation.

·         b) Cancellation would be allowed only till the time the products have not been dispatched from www.newhindustanoptical.in warehouse. Post-dispatch, no cancellation is allowed.

Contact Lenses

·         a) Customers can cancel their order by logging into their account or can call www.newhindustanoptical.in customer care at 09563956339 or send an email to  newhindustanopticals0@gmail.com to request for cancellation.

·         b) Cancellation would be allowed only till the time the products have not been dispatched from www.newhindustanoptical.in  warehouse. Post-dispatch, no cancellation is allowed.

Partial Order Cancellation

·       Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.

Offer Specific Cancellations

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific cancellation rules of that particular offer.

Unethical Purchase & Cancellation Policy

·        In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and www.newhindustanoptical.in will not be liable to pay any refund to the customers in all such cases.

·         Also, if it is observed that a user is placing multiple/bulk orders and is also returning/cancelling the same; www.newhindustanoptical.in reserves the right to charge a substantial return/cancellation fee from the user - which could also be the entire order amount, hence, no refund will be processed.
Terms and Condition

Warranty Policy | Terms & Conditions:

·

·        * Warranty period starts from the date of delivery.

·         * Under this warranty, only joint defect, color pill off will be covered.

·        * Under this warranty, only defective/damaged lens coating will be covered.

·         * This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer~s part.

·         * This warranty is valid only when you buy through newhindustanoptical.in

·         * A product will only be replaced by newhindustanoptical.in on its sole discretion depending on the nature of defects.

·         * newhindustanoptical.in will not be answerable for payments or refund against any subsidiary or significant damages.
Security Policy
Privacy Policy
We believe trust and transparency is everything. Hence, we follow the uppermost standards for securing all transactions and customer information privacy. Please read below to learn about our data/information collection and sharing practices.
Important Note:
Our privacy policy is subject to change at any time without notice at the discretion of the management. Do make sure you are aware of any changes by reviewing this policy periodically.
By visiting this website, you agree to be bound by the terms and conditions of our Privacy Policy. If you do not agree please do not use or access our website.
By using our website, you express consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Shipping Policy

Delivery & Shipping Terms

Our firm is to ensure your product reaches you in the shortest possible time. Since, the all of our products are alter made for every customer as per their requirements; we have the below pre & post-dispatch timelines in place.

Category-wise pre-dispatch timeline.

Here~s the order-ready time for your products.

CATEGORY ORDER READY TIME/DISPATCH TIME

Sunglasses 1-2 Working Days

Eyeglasses 3-5 Working Days

Prescription Sunglasses 4-5 Working Days

Computer Glasses 2-3 Working Days

City-wise post-dispatch timeline

CITIES DELIVERY TIME AFTER DISPATCH

waidhan/ singrauli 2 Working Days

Tier 2 Cities 3 Working Days

Tier 3 Cities 4 Working Days

Tier 4 Cities 5 Working Days

North East/J&K/ROI 7 Working Days we can deliver the products earlier than the mentioned timelines, but we take this extra time to ensure that the product/s you have ordered go through a severe quality check. We care for your eyes and it is our duty to offer you with high quality optical products so that you see better and experience a difference in the world of online eyewear shopping.

We offer both standard delivery & fast delivery options to our consumers. Fast delivery comes with below T&Cs -

1) Fast Delivery is applicable only for prepaid orders.

2) Valid for all power ranges.

3) Delivery timeline starts post prescription confirmation.

4) Mentioned date is tentative and subject to change. <Shipping Charges & Method at new hindustan opticals, we always use the best of materials & services.

Terms of Shipping in case of Non-Serviceable Pin Codes

1) Prepaid orders with non-serviceable pin codes are sent through Speed Post.

2. newhindustanoptical.com will not be liable for any delays in delivery.

3) Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.

4) In case of prepaid orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves.

*For Rural pin codes served by India Post, the delivery may take up to 30 days.

Facebook
Youtube
Instagram
Privacy Policy
HOME/PRIVACY POLICY
Privacy Policy
This website is owned and operated by techcherry. We are committed to protecting the privacy of our visitors while they interact with the content, products and services on this site (the “Site”). This Privacy Policy applies to the Site only. It does not apply to other websites to which we link. Because we gather certain types of information about our users, we want you to understand what information we collect about you, how we collect it, how that information is used, and how you can control our disclosure of it. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.
Information Collected
We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.
Voluntary Registration Information.
In order to fully access this Site, you must first complete the registration process, during which we will collect personal information about you. The information will include your name, address, and email address. We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis.
By registering with us, you consent to the use and method of disclosure as described in this Privacy Policy.
Voluntary Information for Services and Features
We also collect personally identifiable information when you choose to use certain other features of the Site, including: i) making purchases (regardless whether the transaction is completed or not), ii) consenting to receive email about upcoming promotions, iii) consenting to receive email, iv) participating in our blog, iv) submitting product reviews, and others. When you choose to use these additional features, we require you to provide your “Contact Information” in addition to other personal information that may be required to complete a transaction such as your phone number, billing and shipping addresses and credit card information. Occasionally, we may also request information such as your shopping preferences and demographics which will help us better serve you and our others users in the future.
Cookies and Web Beacons
Our site uses "cookies" and other tracking technologies. Cookies enable us to serve secure pages to our users without asking them to sign in repeatedly. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user~s system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user~s information while they are away from their computer.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Site.
Third-Party Cookies: In the course of serving advertisements to this site, our third-party advertisers may place or recognize a unique "cookie" on your browser.
We use web cookies/Beacons and other similar technologies on this Site and in our emails. We work with third party partners to track, collect and analyze information to help us improve user experience and evaluate the effectiveness of our advertising and various initiatives. This information includes, but is not limited to, your computer type, browser type, operating system, date and time, the pages that you view, features that you use, IP address, the amount of time you spend on the Site and other site usage data.
Referrals
You may choose to invite friends to join this site by sending invitation emails via our invite feature. This Site stores the email addresses you provide to send reminders of the invitations. This site does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact this site to request removal of their information from our database.
How We Use Your Information
This site only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
This site will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of this site unless required to do so by law. Further, this site reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
Please note that personally identifiable information is used only to provide you with a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site.
This site may use your personal information for target advertising toward you based on things such as region, gender, interests, goals, habits, etc.
We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our Site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
Also, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
This site may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A BLOG, PRODUCT REVIEW OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
You will receive notice when your personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information.
We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Third Party Advertising
Advertisements appearing on this Site may be delivered to you by Google or one of our web advertising partners. Our web advertising partners may set cookies. Doing this allows the advertising partners to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements are clicked. This information allows an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. This site does not have access to or control of the cookies that may be placed by the third party advertising servers of ad partners.
This privacy statement covers the use of cookies by this site and does not cover the use of cookies by any of its advertisers.
Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to us.
Email Choice/Opt-out
If you receive an email from the Site and would prefer not to receive such communications in the future, you can do so by following the instructions in the emails. In addition, you may send an email to us. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
Children~s Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Disclaimer to Security
By consenting to the Terms of Use of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.
Notification of Changes
This site reserves the right to change this Privacy Policy from time to time at its sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.
If you have any questions or concerns regarding this Privacy Policy please contact us.

Refund Policy

We have a transparent refund policy for all our customers. Let’s dive deeper
How Soon Will I Get My Refund?
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.
Check all refund modes available & timelines below:
PAYMENT MODE REFUND MODE REFUND PROCESSING TIMELINE
(FROM THE DATE OF ORDER CANCELLATION)
Credit Card Credit Card 10-15 Working Days
Net Banking Bank Account Online Transfer via NEFT/RTGS/IMPS 10-15 Working Days
Debit Card Bank Account Online Transfer via NEFT/RTGS/IMPS 10-15 Working Days
COD Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS 10-15 Working Days
Wallet Wallet 10-15 Working Days
* In case payment is made through UPI option, the refund would take more than 30 days.

I Paid Via COD For The Order. How Will I Get My Refund?

As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.

Can My Refund Be Denied?

Not if all the terms & conditions are met however,
In case of Eyeglasses/ Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement.
If it is observed that a user is placing multiple/bulk orders and is also returning the same; New Hindustan Opticals reserves the right to charge a substantial return fee from the user.

Category-Specific Additional Refund Guidelines

Contact Lenses
Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if:

The box packaging has been opened/tampered.
The box & the elements inside the box (lenses) are opened.
The lenses inside are unused but the box is opened.
Ray-Ban / Oakley / Vogue Eyewear
Refund for Vogue, Oakley & Ray-Ban Eyewear will be processed manually and might affect the refund timelines.
Once the product is picked up & reaches our warehouse, our quality team will ensure that there is no post-delivery damage to the product, its packaging, warranty card/s, case & other accessories. Post which the refund will be processed.

Other Refund Scenarios:

Refund Scenarios Eligibility
If due to any reason the order isn~t shipped by New Hindustan opticals Refund will be processed by New Hindustan opticals
If your shipping address is not serviced by our logistics division Refund will be processed by New Hindustan opticals
Faulty product delivery/damage in transit/wrong product delivery Refund will be processed by New Hindustan opticals
Customer accepts tampered/damaged /opened shipment Refund will be processed by New Hindustan opticals only if customer contactsNew Hindustan opticals the same day.
Customer sends back product/s which are damaged post delivery /in used condition/are missing accessories Refund Will Be Denied
If wrong prescription values are entered at the time of order placement. Refund Will Be Denied
If user places multiple/bulk orders by unethical means and also returns the same. Refund Will Be Denied
*Eyemyeye reserves the right to charge a substantial return fee from the user in this case.

Offer Specific Refunds

In accordance with the above rules, kindly refer to the offer’s detailed T&Cs page to know the specific refund rules of that particular offer.
Warranty On New Hindustan opticals  Products:
Up to One Year Conditional Warranty is applicable on New Hindustan opticals Sunglasses. Only covers manufacturing defects.
Up to One Year Conditional Warranty is applicable on Eyeglasses & Power Sunglasses category. Warranty is valid only on breakage / cracks on Frame Body Around Lenses. Warranty does not cover temples & hinge-related damages.
The actual warranty period is mentioned on the lens selection page.
Six months warranty is offered on Computer Glasses category.
No warranty is offered on Reading Glasses & Color Blind Glasses category.
Warranty period starts from the date of delivery.
Under this warranty, defective/damaged lens coating will also be covered.
This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer~s part.
This warranty is valid only when you buy through Eyemyeye.com.
A product will only be replaced by New Hindustan opticals  on its sole discretion depending on the nature of defects.
New Hindustan opticals  will not be responsible for the warranty of products by other sellers/brands.
New Hindustan opticals  will not be accountable for payments or refund against any incidental or consequential damages.
Warranty on Contact Lenses:
Warranty is provided by the brand/seller.
For any issues with product reach out to seller/brand.
Warranty on International Brands
Warranty for International Brands like Ray-Ban, Oakley, Vogue, Bausch & Lomb & Alcon is provided by the brand/seller.
For any issues with product reach out to seller/brand.

Help Box

HOME/PRIVACY POLICY

Privacy Policy

Information Collected

We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.

Voluntary Registration Information.

Voluntary Information for Services and Features

Cookies and Web Beacons

Referrals

How We Use Your Information

How We Protect Your Information

Third Party Advertising

Email Choice/Opt-out

Children~s Privacy and Parental Controls

Disclaimer to Security

By consenting to the Terms of Use of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

Notification of Changes

I Paid Via COD For The Order. How Will I Get My Refund?

As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.

Can My Refund Be Denied?

Category-Specific Additional Refund Guidelines

Contact Lenses
Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if:

Other Refund Scenarios:

Offer Specific Refunds

ABOUT

PLAY STORE APP

POLICIES

SOCIAL MEDIA

TERMS OF USE

Payment Method

PAYMENT MODE	REFUND MODE	REFUND PROCESSING TIMELINE (FROM THE DATE OF ORDER CANCELLATION)
Credit Card	Credit Card	10-15 Working Days
Net Banking	Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
Debit Card	Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
COD	Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS	10-15 Working Days
Wallet	Wallet	10-15 Working Days

Refund Scenarios	Eligibility
If due to any reason the order isn~t shipped by New Hindustan opticals	Refund will be processed by New Hindustan opticals
If your shipping address is not serviced by our logistics division	Refund will be processed by New Hindustan opticals
Faulty product delivery/damage in transit/wrong product delivery	Refund will be processed by New Hindustan opticals
Customer accepts tampered/damaged /opened shipment	Refund will be processed by New Hindustan opticals only if customer contactsNew Hindustan opticals the same day.
Customer sends back product/s which are damaged post delivery /in used condition/are missing accessories	Refund Will Be Denied
If wrong prescription values are entered at the time of order placement.	Refund Will Be Denied
If user places multiple/bulk orders by unethical means and also returns the same.	Refund Will Be Denied *Eyemyeye reserves the right to charge a substantial return fee from the user in this case.

.

Help Box

HOME/PRIVACY POLICY

Privacy Policy

Information Collected

We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.

Voluntary Registration Information.

Voluntary Information for Services and Features

Cookies and Web Beacons

Referrals

How We Use Your Information

How We Protect Your Information

Third Party Advertising

Email Choice/Opt-out

Children~s Privacy and Parental Controls

Disclaimer to Security

By consenting to the Terms of Use of the Site and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us and you transmit such information to us at your own risk.

Notification of Changes

I Paid Via COD For The Order. How Will I Get My Refund?

As mentioned above, if valid, we will initiate your refund in your bank account. Our Customer Care will get in touch with you to get your complete Bank Account Details for the transfer.

Can My Refund Be Denied?

Category-Specific Additional Refund Guidelines

Contact LensesReturn/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.

Return/Refund cannot be processed if:

Other Refund Scenarios:

Offer Specific Refunds

ABOUT

PLAY STORE APP

POLICIES

SOCIAL MEDIA

TERMS OF USE

Payment Method

Contact Lenses
Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.